Beware the Tales of Techlash

According to Axios, Tom Donohue, president and CEO of the U.S. Chamber of Commerce, recently warned of the consequences of the strengthening “techlash” — the “backlash against major tech companies that is gaining strength … both at home and abroad, and among consumers and governments alike.”

My friend Arianna Huffington recently penned “The Great Awakening,” in which she opines about “how our thinking about technology fundamentally changed in 2017 and where we go from here.” And just a few weeks ago, I made “The Case for Responsible Innovation” with the help of my friends Dave Sapin and Rob Mesirow from PwC.

Here is a list of observable techno-facts:

  • We humans are using more digital technology today than ever before.
  • We will use more digital technology tomorrow than we are using today.
  • Technology writ large is way ahead of any policy or law that might govern it.
  • Societal norms and mores cannot keep up with our technological progress.
  • Social media addiction is real.
  • Social media–empowered tribalism cannot be controlled.
  • Echo chambers are virtual vortexes, and we need to use extreme force to escape them.
  • You have granted a small number of very large companies permission to transform the data you willingly provide them into wealth. Those companies are doing so with exponentially increasing efficiency.

Every item on this list will be true until the apocalypse.

The Apocalypse

I don’t really think there’s going to be an apocalypse. I think there’s going to be a bumpy ride as we transition from the old to the new. So when will the list of techno-facts go away? They won’t. Ever.

This Is Not a Time for Fear-Mongering

Let’s be careful about tales of techlash and how far we want to push the fear factor. It’s true, Big Tech has lots of data and lots of money and lots of computing power. Small Tech has none of that. The techno-haves are going to win. There really won’t be a David-and-Goliath story here. FANG’s (Facebook, Amazon, Netflix and Google’s) only real enemy (other than itself) is the government, because only the government has the power to beat FANG. Multibillion-dollar enterprises can make huge numbers of mistakes and live to tell about it. As long as their strategies for growth are sound, they are really only stoppable by rule of law.

My Fear

The power (or future) of FANG (or BAT – Baidu, Alibaba, and Tencent) isn’t what worries me. These companies are on the regulatory radar, and their business models are at the center of the debate. What worries me is how techlash will impact smaller organizations as they try to craft digital transformation strategies.

Today, every company is a tech company. You can argue very well about what kind of technology is core to your business, but it is much harder for you to make your argument when FUD-mongers (fear, uncertainty, and doubt) impact your executive- or board-level decisions.

What to Do

There are nonsubtle, nontrivial differences between responsible innovation and irresponsible innovation. If big, publicly traded companies act responsibly, and some common-sense rules and watchdogs are put into place, FANG will not be a problem. (BAT may always be a problem, because they are China-based and China does not always impose the rule of law in a way that Westerners grasp.)

We are getting to a technological place that most people do not understand. Quantum computing is closer than anyone thinks. Quantum-AI is closer than anyone thinks. The “merge,” the joining of humans and machines, is closer than anyone thinks. This is the stuff of science fiction – except it’s not science fiction. It’s on the horizon. We can already see it.

It took modern humans approximately 40,000 years to advance from cave paintings to written words. We’ve had control of iron for about 3,500 years. We’ve been industrialized for about 250 years.

On December 17, 1903, the Wright Brothers proved a heavier-than-air vehicle could fly. We landed on the moon on July 20, 1969. That’s a lot of technological advancement in 65 years, 7 months, and 3 days – less than a human lifespan. The next stage of our technological evolution won’t take anywhere near that long. According to IBM, 90 percent of all the data ever created by humans was created in the past 24 months. We are living in the age of exponentiation.

Our technological evolution is happening faster than most people ever imagined, and it is clearly happening faster than society is able to deal with it. How should we respond?

Last week at CES we asked a small group of big thinkers if there was a way we could all work together to outline a reasonable approach to responsible innovation. We received an enthusiastic response. So here I am asking you to get involved. If you have thoughts about responsible innovation and you want to join in the discussion, please click here.

Author’s note: This is not a sponsored post. I am the author of this article and it expresses my own opinions. I am not, nor is my company, receiving compensation for it.

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About Shelly Palmer

Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit



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