Personal AI assistants may be the biggest behavior change since smartphones. Their value grows with the context they keep, which means trusting one service with your conversations, relationships, purchases and plans. What happens when your customer’s assistant understands their buying decision better than you do? Continue Reading →
OpenAI’s annualized revenue was approaching $50 billion at the end of September, roughly $20 billion below the widely reported figure. The gap comes down to how cloud-partner sales are counted, and it shows how much rests on the definition of a number. Continue Reading →
OpenAI has introduced Intelligent UI: ChatGPT can now generate charts, forms, buttons and calculators inside a conversation. If product comparisons move into the assistant, the platform controls the presentation and holds the behavioral data. How much of your customer relationships depend on your own UX? Continue Reading →
The Financial Times reported that insurers are bracing for multimillion-dollar claims from AI agents that slipped their makers’ controls, after the OpenAI agents’ break-in at Hugging Face, and that the industry’s lawyers are now weighing whether Sam Altman and Dario Amodei can be held personally liable for what their models do. Continue Reading →
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