Apple CEO Tim Cook delivered an apology over the iOS Maps quality and took things a bit farther by plugging other apps from Bing, MapQuest, Waze and Web services from Google and Nokia. That’s a fair dose of humility for Cook and Apple that will probably win it some goodwill against disgruntled customers, who incidentally are still buying iPhone 5s at a rapid clip. Cook said Apple was “extremely sorry” for customers’ iOS 6 Maps frustration. He noted that Apple had to create Maps from the ground up, but never addressed why. We all know the why anyway: Apple and Google compete and were trying to get an advantage. Read the full story at ZDNet.

About Shelly Palmer

Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit



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