Shelly Palmer Radio Report – August 8, 2012

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When we talk about hackers, the image that comes to mind is often of secretive computer geniuses hiding somewhere where they can’t be traced. But sometimes hacking takes little digital skill. Recently, Wired writer Mat Honan had nearly his entire digital life destroyed by hackers who were able to get his Apple and Amazon account passwords simply by calling customer service and requesting a password reset. The hackers only had to provide information easily available on the Internet to convince the representatives that they were not intruders. Once the hackers got into Honan’s .Me account, they were able to change his Gmail password using password recovery.  The hackers then wiped Honan’s iPhone, iPad and MacBook and deleted his Google account.  They finished by taking over his Twitter account. Honan blames Apple and Amazon procedures, but also himself, for linking some of his accounts and not backing up his data. It just goes to show that you can never be too careful with your data and your online accounts.

About Shelly Palmer

Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit



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