Tech expert and Syracuse University’s Newhouse School of Public Communications professor Shelly Palmer dives deep into the recent worldwide computer outage that affected critical systems like hospitals, 911 centers, and more. Shelly explains the root cause of the crash, involving a faulty update from Crowdstrike’s Falcon sensor, and the arduous process of fixing it. Discover how one piece of bad software wreaked havoc on major infrastructures and learn valuable lessons on cybersecurity, business continuity, and system resiliency.

Don’t miss Shelly’s insights on the vulnerabilities in our digital world and the role of regulations in preventing future incidents. Ensure you’re prepared by understanding the importance of backing up data and having contingency plans in place.

Original Airdate: July 19, 2024

Author’s note: This is not a sponsored post. I am the author of this article and it expresses my own opinions. I am not, nor is my company, receiving compensation for it. This work was created with the assistance of various generative AI models.

About Shelly Palmer

Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit shellypalmer.com.

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