If people know that you’re good with technology, you’re bound to be asked time and time again, “Hey could you help me with…” whatever the current problem your friend or loved one is having with their computer. Sometimes the problem is an easy fix, but sometimes … not so much. But what remains true of almost any problem is that you can probably fix it quicker yourself than you can by describing the fix to them. Google is here to help, as it recently added a remote desktop feature to Google+ Hangouts. Now, instead of trying to guess where your friend or loved one is clicking and becoming more and more frustrated, you can take control of their desktop and sort their issue out yourself. This cool new feature is hidden away under the “Hangout Apps” section, so once you get permission from the other user to access their computer, you’re free to fix their problem and get on with the rest of your day.
About Shelly Palmer
Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with AI strategy, implementation and governance, as well as technology, media and marketing. Named one of LinkedIn’s Top Voices in Technology, he is a bestselling author, covers tech and business for Fox 5’s Good Day New York, is a regular commentator on CNN, and writes the popular daily business blog Think About This. Follow @shellypalmer or visit shellypalmer.com.