If people know that you’re good with technology, you’re bound to be asked time and time again, “Hey could you help me with…” whatever the current problem your friend or loved one is having with their computer. Sometimes the problem is an easy fix, but sometimes … not so much. But what remains true of almost any problem is that you can probably fix it quicker yourself than you can by describing the fix to them. Google is here to help, as it recently added a remote desktop feature to Google+ Hangouts. Now, instead of trying to guess where your friend or loved one is clicking and becoming more and more frustrated, you can take control of their desktop and sort their issue out yourself. This cool new feature is hidden away under the “Hangout Apps” section, so once you get permission from the other user to access their computer, you’re free to fix their problem and get on with the rest of your day.
About Shelly Palmer
Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit shellypalmer.com.