Shelly Palmer Radio Report – August 16, 2013

A few months back, Samsung showed off a brand new phone: the Galaxy S4 Active. It had a solid processor, the same gorgeous screen and many of the other features that makes the original S4 stand out. But the S4 Active was also touted as dust-proof and waterproof up to three feet for up to half an hour. As it turns out… that’s not exactly the case. Enough users experienced problems with the S4 Active that AT&T, the exclusive carrier for the device, has created a program to replace Galaxy S4 Active phones that show evidence of water damage. The program entitles you to a one-time exchange for another S4 Active, which will hopefully stand up to life and the great outdoors a little bit better. Samsung and AT&T have said that the phone is “whatever-proof” and said it is particularly useful for taking underwater photos and videos. So far, that hasn’t been the case, so if you find yourself with a water-damaged S4 Active, head into AT&T for a free replacement.

About Shelly Palmer

Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit



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