A recent survey measured user satisfaction of companies and Facebook ranked in the bottom 6%. Facebook received a score of 66, well below the social media leaders Wikipedia and YouTube. The survey reminds Facebook that it’s not immune to competition. Read the full article at ComputerWorld.com
About Shelly Palmer
Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with AI strategy, implementation and governance, as well as technology, media and marketing. Named one of LinkedIn’s Top Voices in Technology, he is a bestselling author, covers tech and business for Fox 5’s Good Day New York, is a regular commentator on CNN, and writes the popular daily business blog Think About This. Follow @shellypalmer or visit shellypalmer.com.