One of the best ways to create competitive advantage with generative AI platforms is to enable the AI to dynamically incorporate relevant external information (aka your data) into its response process. Continue Reading →
Tech Biz
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Big foundational models like GPT-4, Gemini, Claude, and Llama -- aka large language models or "LLMs" -- are awesome, but they are not experts in your business. They are also available to all of your competitors, so creating competitive advantage requires you to train your subject matter experts to get the most out of the AI and to augment your LLMs to be as relevant to your business as possible. One of the most effective ways to augment an LLM is with the addition of external signals, which are various types of real-world data and information that can be used to influence and improve the performance and relevance of LLMs. Let's take a high-level look at how external signals can transform LLMs, making them more relevant, responsive, and ultimately, more useful. Continue Reading →
About half of our clients have created CAIO roles for their leadership teams, the other half have good arguments against doing so. Do you need a CAIO? Here are some pros and cons and a few thought starters to help you decide. Continue Reading →
What would it take to build your company's first synthetic employee? What AI models could you use? How much data will it require? What about compute power? Electricity? Technical resources? Security? Legal? Risk? Ethics? Is the idea simply too crazy to think about now? Should you just wait until someone invents artificial general intelligence (AGI)? Continue Reading →
There's an article in The Verge today entitled “Streaming services really want you to buy stuff while you watch TV”, which reminded me of some sage advice I often got from the late Clayton P. Knowles, Jr., Esq. (my first general counsel). Continue Reading →
Way back in 2019, when very few people were thinking about AI as a synthetic employee, Yum Brands had a vision for a "SuperApp" that would bring its primary systems – labor and inventory management, kitchen and delivery management, and point of sale – in-house. Continue Reading →
There have been quite a few pundits, futurists, and normal people weighing in on how AI might end the world. Skynet is a popular villain. Ultron if you're younger, HAL9000 if you're of a certain age. The plot is always the same: AI goes bad and attempts to destroy the world until an unlikely human hero saves us. It makes for a good story, but the real threat posed by AI isn't that obvious, nor is it anywhere near as engaging – which is why it is extremely dangerous. Continue Reading →
As many of you are aware, my day-to-day involves more than sharing insights through my newsletter. I run a tech strategy and solutions consultancy based in the heart of New York City. We're on the lookout for a few remarkable individuals to join our team. Could you be one of them? Continue Reading →
Apple's upcoming Worldwide Developers Conference (WWDC) 2024 (now officially scheduled for June 10-14) will be "Absolutely Incredible," according to Apple SVP Greg Joswiak. Continue Reading →
What if, instead of requesting a new report or a revision to one of your dashboards, you could just type your questions into ChatGPT or Copilot? This is relatively easy to accomplish (See: Unlocking the Power of AI for Brand Marketers: The Benefits of Fine-Tuning, RAG, and Transfer Learning), but once done, you need to learn to ask questions that begin with "What," not "Why." Let's explore. Continue Reading →