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Newsflash: we are annoyed by our cell phones. As much as we now depend on them, a new survey by the Pew Internet & American Life Project shows that many Americans still aren’t happy with their phones and carriers. A common complaint that people have is that their cell phones don’t make calls properly. 72% of those surveyed experienced dropped calls occasionally, while 32% experienced dropped calls a few times a week. But with so many other ways to communicate, maybe our standard for the quality of our actual phone calls has gone down in recent years. 77% of the people surveyed said that they experienced slow connectivity on their phone, preventing them from downloading or accessing things as quickly as they’d like. With 4g networks spreading and Internet speeds increasing, it’s likely that our standards for connecting have gone up as of late. Mobile owners are also complaining of more spam than ever in the form of sales calls and texts.
About Shelly Palmer
Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with AI strategy, implementation and governance, as well as technology, media and marketing. Named one of LinkedIn’s Top Voices in Technology, he is a bestselling author, covers tech and business for Fox 5’s Good Day New York, is a regular commentator on CNN, and writes the popular daily business blog Think About This. Follow @shellypalmer or visit shellypalmer.com.