Artificial Intelligence is changing everything — including how we shop online. In this segment from Fox 5 New York’s Good Day Wake Up, tech expert and Syracuse University Professor Shelly Palmer explains how generative AI tools like ChatGPT, Claude, and LLaMA are becoming the go-to platforms for product research and even purchasing decisions.
Between July 2024 and February 2025, U.S. retail websites saw a 1,200% increase in traffic from generative AI sources. Why? Because consumers are using AI chatbots instead of traditional search engines to research products — and soon, AI agents will be making purchases on our behalf.
Palmer introduces the rising concept of “agentic systems” — intelligent tools that not only understand your preferences but also act with agency, automating tasks like buying household essentials at the best possible price — when you actually need them.
Watch now to learn:
How AI agents will reshape online shopping
Why ChatGPT and Claude outperform Google for product research
How AI will anticipate your needs (before you do!)
What to expect from AI-powered consumer tools in 2025 and beyond
Original Airdate: March 25, 2025
Author’s note: This is not a sponsored post. I am the author of this article and it expresses my own opinions. I am not, nor is my company, receiving compensation for it. This work was created with the assistance of various generative AI models.
About Shelly Palmer
Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit shellypalmer.com.