After the communication breakdown over surge pricing last New Year’s Eve, Uber is taking precautions to make sure users are aware of fare increases next week. Surge pricing has become more common now among Uber users but when fares increase dramatically, it catches consumers off guard. So to prevent any surprises. Uber customers will be alerted to the surge pricing multiple which they have to confirm and accept before making any request for a ride. Uber says that when there are extreme spikes in demand on the evening, customers will also have to take Uber’s “Surge Sobriety Test.” And Uber’s Fare Estimator will give all customers the ability to estimate their fare prior to any ride request. Uber warns in a blog post: It’s going to be a crazy night and Ubers are going to be pricey, so here are a few pointers to keep in mind.
About Shelly Palmer
Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with AI strategy, implementation and governance, as well as technology, media and marketing. Named one of LinkedIn’s Top Voices in Technology, he is a bestselling author, covers tech and business for Fox 5’s Good Day New York, is a regular commentator on CNN, and writes the popular daily business blog Think About This. Follow @shellypalmer or visit shellypalmer.com.