Verizon admits mistakes in handling 911 outages


Verizon officials said that they did not know emergency service was out during the derecho storm that hit the Washington area last month, The Washington Post reported, until the company was contacted by the county. A report to be released Wednesday shows that Verizon saw “significant problems”with its systems — problems that the company had previously denied. In the report, the company said that it made mistakes in the way it handled the outage, and Verizon official Maureen Davis said that Verizon’s response was “insufficient for what we were dealing with.” Read the full story at The Washington Post.

About Shelly Palmer

Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit



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