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A friend of mine dropped his iPad 2, and not surprisingly, it stopped working.  He asked me about his options.  So here’s a brief tutorial in Apple’s in and out-of warranty service for the iPad, iPad 2 and even the new iPad.  First, Apple does not like it when you drop or drown your device.  If there is a visible sign that you have dropped or drowned your iPad, you may have trouble getting any kind of in or out of warranty service from Apple.  That said, if you have a minor crack on your screen or something else is not working, there is a very good chance that your in-warranty repair will be free and you will only be on the hook for $249 to $299 for a replacement unit from Apple.  Apple doesn’t actually repair broken iPads, it replaces them, so make sure your iPad is completely backed-up before you bring it to Apple for service, since you won’t be getting it back. Check out apple.com for complete details.

About Shelly Palmer

Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit shellypalmer.com.



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