HTC has signed a deal to install LogMeIn Rescue software on all future HTC Adroid devices. That means instead of trying to describe the problem to HTC support over the phone or worse, trying to follow instructions to fix the problem, customer care staff will now be able to connect to the device to configure, diagnose and troubleshoot the issue. Read the full story at The Next Web
About Shelly Palmer
Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit shellypalmer.com.