HTC has signed a deal to install LogMeIn Rescue software on all future HTC Adroid devices. That means instead of trying to describe the problem to HTC support over the phone or worse, trying to follow instructions to fix the problem, customer care staff will now be able to connect to the device to configure, diagnose and troubleshoot the issue. Read the full story at The Next Web
About Shelly Palmer
Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with AI strategy, implementation and governance, as well as technology, media and marketing. Named one of LinkedIn’s Top Voices in Technology, he is a bestselling author, covers tech and business for Fox 5’s Good Day New York, is a regular commentator on CNN, and writes the popular daily business blog Think About This. Follow @shellypalmer or visit shellypalmer.com.