Netflix’s customer satisfaction was among the lowest in a survey conducted among holiday shoppers. After raising prices and considering splitting the company in two, the company’s rating dropped a record 7 points to 79 out of 100. Meanwhile, Amazon.com finished with the highest rating for the fourteenth time in a row.
Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit shellypalmer.com.
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