AT&T is facing a lawsuit that states iPhone customers are being overcharged for data usage. A firm conducted tests on brand new phones with nothing installed and turned off all services—yet was still charged for over 2MB of data use. This isn’t the first time AT&T’s billing software has come under scrutiny and could be responsible for millions of dollars in charges.
Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit shellypalmer.com.
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