AT&T is facing a lawsuit that states iPhone customers are being overcharged for data usage. A firm conducted tests on brand new phones with nothing installed and turned off all services—yet was still charged for over 2MB of data use. This isn’t the first time AT&T’s billing software has come under scrutiny and could be responsible for millions of dollars in charges.
About Shelly Palmer
Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with AI strategy, implementation and governance, as well as technology, media and marketing. Named one of LinkedIn’s Top Voices in Technology, he is a bestselling author, covers tech and business for Fox 5’s Good Day New York, is a regular commentator on CNN, and writes the popular daily business blog Think About This. Follow @shellypalmer or visit shellypalmer.com.