Taxis Test a New App For Wheelchair Users

Accessible Dispatch
Accessible Dispatch
Accessible Dispatch

While New York regulators consider whether to allow new smartphone apps to remake the process of hailing a taxi, they are forging ahead in one segment of the market: the 233 yellow cabs in the city that can hold wheelchairs. On Friday, industry officials will fully launch the city’s new “Accessible Dispatch” system, which will allow wheelchair users in Manhattan to arrange a cab ride using a phone app, as well as via the Internet, phone, text, or by calling 311. The launch comes after 10 years of study on broadening access for people in wheelchairs, as well as a previous pilot program. Read the full story at The Wall Street Journal.

About Shelly Palmer

Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit


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