The Cost of Better 911


The FCC is issuing a proposal that hopes to bring our antiquated emergency services hotline into the 21st century. Plans to upgrade 911 to accept text messages and video have been in the works, but costs outlined in the proposal are holding it back. The FCC estimates it would cost $2.68 billion and ten years to bring the systems up to speed. Read the full article at

About Shelly Palmer

Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit



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