Shelly Palmer Radio Report – April 29, 2011

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The U.S. Supreme Court recently made a ruling that could prevent people from filing class-action lawsuits against companies. The ruling upheld AT&T’s claim that its contract requires customers to solve disputes through arbitration. If this practice becomes widespread, will disgruntled consumers even bother disputing charges? In other news, federal IT officials admit that government is severely behind the private sector in tech productivity. Over 25-years the private sector has increased productivity yearly, while government has not. One plan is to make more programs self-service—similar to the massive success of filing tax returns electronically. And finally, although Microsoft’s Windows the most used operating system, both Linux and Mac OS are outpacing its growth. Microsoft is losing numbers to Linux in the server environment, with Linux’s market share growing 18.6% since last year. Apple’s Mac OS is also gaining ground on the client side, growing 15.8% year-over-year.

About Shelly Palmer

Shelly Palmer is the Professor of Advanced Media in Residence at Syracuse University’s S.I. Newhouse School of Public Communications and CEO of The Palmer Group, a consulting practice that helps Fortune 500 companies with technology, media and marketing. Named LinkedIn’s “Top Voice in Technology,” he covers tech and business for Good Day New York, is a regular commentator on CNN and writes a popular daily business blog. He's a bestselling author, and the creator of the popular, free online course, Generative AI for Execs. Follow @shellypalmer or visit


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