Lowe’s is bringing AI to the aisles! In this Fox 5 New York segment, tech expert Shelly Palmer, Professor of Advanced Media in Residence at Syracuse University’s Newhouse School, breaks down Lowe’s groundbreaking rollout of a generative AI tool for store associates. This isn’t just another chatbot—this AI system empowers employees with instant access to product details, inventory, and expert knowledge, transforming the in-store customer experience.
Palmer highlights how this marks a turning point for retail, moving beyond consumer-facing AI like Amazon’s Rufus. Now, even new associates can deliver expert-level support, thanks to AI trained on Lowe’s vast internal knowledge base. The technology is live in 1,700 stores, making it one of the largest retail AI deployments to date.
Whether you’re a retail pro, tech enthusiast, or just curious about the future of shopping, this is a must-watch look at how AI and humans can partner for better service.
🔍 Topics Covered:
How Lowe’s AI tool works in stores
Benefits for employees and customers
Differences from consumer AI like ChatGPT
The future of AI in physical retail
📺 Watch now and get Shelly’s expert insights on the next big wave in AI-powered retail!
Original Airdate: May 13, 2025
Author’s note: This is not a sponsored post. I am the author of this article and it expresses my own opinions. I am not, nor is my company, receiving compensation for it. This work was created with the assistance of various generative AI models.