The federal telecom regulator is introducing mandatory new rules that will allow Canadians to cancel their cellphone contracts after two years, without incurring any cancellation fees, even if they have agreed to a longer term. That surprise move, which is aimed at making it easier for consumers to benefit from pricing competition, was the highlight of the Canadian Radio-television and Telecommunications Commission’s new wireless code – the final provisions of which were released on Monday. Although the CRTC stopped short of banning three-year contracts, its new rule addresses what has become a hot-button issue for Canadians – the restrictive effects of high cancellation fees on long-term contracts that prevent consumers from switching carriers and taking advantage of better deals. The CRTC is also introducing other new consumer-friendly rules that cap charges for data overage and data roaming.
